Maximize innovation and decrease costs with VCC

Struggling to balance cost efficiency with the need for innovation and agility? Dataction’s Virtual Captive Centers (VCCs) offer a solution that combines the best of both worlds. Access top offshore talent in India, not just as a cost-saving measure but as a strategic hub driving your mission-critical projects. With VCCs, you gain control, flexibility, and a team that feels like your own—fully aligned with your global vision and dedicated to driving your business forward.

What We Build

VCC Setup & Management

From initial setup to daily operations, we manage your VCC journey every step of the way. Wave goodbye to stressful and time-consuming interactions as we ensure everything runs smoothly and efficiently.

Operational Brilliance

We fine-tune your processes to ensure your VCC runs like a well-oiled machine, delivering top-notch performance and outstanding results every time.

Full-Service Delivery

Missing deadlines can jeopardize your business operations. We get the critical importance of timely delivery. That's why we ensure your projects are completed on time and within budget, focusing on precision and efficiency.

Talent Management

We cultivate a positive and motivating environment that attracts and retains top-tier talent for your VCC. By focusing on recruitment and creating an engaging, inclusive, and supportive culture, we ensure your VCC is powered by high-performing technologists who drive your projects forward.

Knowledge Transfer

Without continuous upskilling, missed opportunities and inefficiencies can cost you dearly. Our dynamic training programs ensure seamless knowledge transfer and ongoing learning, equipping your team with the skills they need to excel.

Risk Management

Worried about regulatory standards and risk management? We've got you covered. We ensure your VCC meets all compliance requirements, effectively manages risks, and keeps your operation secure.

Cost Efficiency

Feeling the pinch of rising expenses? Our cost-efficiency strategies help you get more for less. We streamline your operations to reduce costs without compromising on quality.

Performance Tracking

Worried about hidden inefficiencies? We streamline efficiency with a robust framework to report on KPIs like productivity, quality, project completion, and costs to ensure regular assessments, early issue detection, and ongoing improvement, keeping your team on track.

What Makes Us Special

Expertise you can trust

With years of experience, we’re here to guide you in creating a VCC that feels and acts like an extension of your team: seamless, smart, and impactful.

Results you can see

We’ve built our reputation by delivering VCC services that don’t just work; they excel. When you partner with us, high performance isn’t a hope; it’s a promise.

Your competitive advantage

There aren’t many who do what we do, and none who do it quite like us. Our unmatched expertise in VCC solutions means you get more than just a service; you get a partner committed to your success.

Client Testimonials

Dataction's expertise in the travel industry helped us achieve operational excellence in our VCC. Their team managed everything seamlessly, allowing us to focus on growing our business.

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Leading Travel Company.

Working with Dataction has been a game-changer for our e-commerce operations. Their VCC setup allowed us to streamline our processes and scale quickly without compromising quality.

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Global Retailer

Jet2’s VCC: A Game-Changer

Imagine having your own India center without the hassles of setting up a team abroad. That’s exactly what Jet2 achieved by partnering with Dataction. We built a fully integrated Virtual Competence Center (VCC) that operates as an extension of their team, combining our expertise in technology, talent management, and offshore operations to deliver exceptional value.
Want a closer look? 

Take a 3D tour of Jet2’s state-of-the-art setup on their Travel Tech website and see how this partnership comes to life.

Take a Virtual Tour

How We Prevent Problems

We've got you covered when managing complex transitions, navigating legal aspects, ensuring process governance, and scaling operations. Here’s how we prevent problems:

Transition

Our transition team minimizes risks with seamless processes and meticulous inductions.

Market Insights

We use industry knowledge to craft rigorous hiring strategies, securing top talent.

Acceptance Barriers

We turn initial challenges into collaboration by encouraging a "One Team" culture.

Learning & Development

Dynamic L&D programs keep your talent pipeline strong and costs lean.

Scaling Expertise

We ensure steady scaling, maintaining quality and efficiency as you grow.

Process & Governance

We align with your standards, ensuring compliance and stable operations.

Business Continuity

Our future-proof strategies guarantee uninterrupted operations, even during leadership transitions.

Resource Management

We effectively manage attrition, building adaptable and resilient teams for your VCC.

Access to Resources

We offer access to resources and insights that might perfectly align with what you're aiming to build. Chances are, we've already tackled similar challenges successfully.

Still struggling to build the right VCC?

Experience growth driven by leading-edge solutions that leave a lasting impact on your business. Are you ready to make a real difference?

Let's chat!